Rackspace Technology Job | Customer Service Technician Job | Work From Home | Job Updates
Job Summary
The ideal candidate has strong technical knowledge, exceptional communication skills and a customer-centric approach. The customer service technician will serve as a frontline support for our customers and will be responsible for providing technical Support and assistance to them, ensuring the resolution of technical issues.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Technician
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.55000 Per Month
Also Read: Barclays Recruitment | Customer Care Job | Work From Office | Any Graduate Job | Hiring Now!
Job Responsibilities
- Understanding and striving to meet or exceed metrics, while providing excellent customer service
- Document all customer interactions including troubleshooting steps and resolutions
- Respond promptly and professionally to customer enquiries by phone, chat, email and tickets
- Educate customers on product features, best practices, and preventive maintenance
- Track and report recurring issues to improve product quality and customer satisfaction.
- Maintain up to date knowledge of the company’s products and services
- Participate in ongoing training and professional development
Job Requirements
- Strong problem-solving abilities and attention to detail
- Adaptability to changing priorities and customer needs
- Highly organised, quick learner, with an ability to work in a team environment
- Excellent verbal and written communication skills for clear understanding of problems and explaining the solution to the customers
- Basic knowledge of DNS and addressing domain related issues
Apply Link: Click Here