Razorpay Is Hiring For Associate Technical Consultant | Work From Office | Apply Online

Razorpay Is Hiring For Associate Technical Consultant | Work From Office

Job Summary

The Individual works directly with developers, clients  and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

Job Description

  • Job Type: Full Time
  • Post Name: Associate Technical Consultant
  • Qualification: BE/B.Tech
  • Experience: Freshers Are Eligible
  • Salary: UpTo 10 LPA
  • Location: Bengaluru

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Roles And Responsibilities

  • Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams
  • Provide timely resolution to merchants assist them with Level 2/3¬† support team with product knowledge and technical troubleshooting & Debugging skills
  • Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers
  • Addressing technical queries on APIs, and Plugins and complete Razorpay product suite
  • Report Issues or bugs to Product/Software engineering teams by raising Jira and work towards a resolution with collaboration

Job Requirements

  • Ability to deal with complex issues and bring it to closure with least dependency
  • Good to have Up-to-date technical knowledge in payment gateway domain
  • Good interpersonal skills coupled with quick decision making while advising the client or Sales team
  • Excellent written and verbal communication skills, good team player, highly motivated self-starter, good relationship builder with strong diplomacy skills
  • Logical thinker with good analytical and problem-solving skills

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