Salesforce Job | Customer Success Manager Job | Work From Office | Hiring Now
Job Summary
You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. You will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems.
Job Description
- Job Type: Work From Office
- Job Role: Customer Success Manger
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: UpTo 17 LPA
- Location: Hyderabad, Bangalore
Roles And Responsibilities
- Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities
- Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers’ business challenges and growth potential
- Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives
- Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives
Job Requirements
- Excellent communication skills to articulate technical issues to diverse audiences
- This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a week
- Strong echnical skills or the ability to acquire in-depth knowledge
- Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
- Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture
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