Salesforce Job | Work From Office | Associate Technical Support Engineer | Apply Online

Salesforce Job | Work From Office | Associate Technical Support Engineer | Urgent Hiring

Job Summary

This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.

Job Description

  • Job Type: Full Time
  • Job Role: Associate Technical Support Engineer
  • Qualification: Bachelor’s Degree
  • Experience: Freshers/Experienced
  • Salary: Rs.62000 Per Month
  • Location: Hyderabad, Bangalore

Roles And Responsibilities

  • Respond to customer-reported issues in a timely manner, per service level agreements
  • Manage support cases on a daily basis, including transfers from other regions
  • Collaborate with technical support teams in other Salesforce Clouds as needed
  • Track and maintain all customer communications and case documentation in Service Cloud
  • Identify situations where professional services may be warranted
  • Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
  • Manage escalations and expectations, for both customers and internal staff

Job Requirements

  • Knowledge of Internet development technologies
  • Large scale, multi-tenant production environments
  • Be a dependable, motivated, self-starter, with the ability to work independently when required
  • Expertise in Database and relational data structures is good to have
  • API Programming or Software Development
  • Previous experience working with scripting languages and/or APIs is a bonus

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