Sophos Is Hiring | Customer Care Support Job | Work From Home Job | Freshers Can Apply

Sophos Is Hiring | Customer Care Support Job | Work From Home Job | Urgent Hiring

Job Summary

You are responsible for ensuring you deliver a total customer experience that they will love, and trust using our products and services and actively recommend them to others. It will be responsible for ensuring that he/she provides high quality information in response to inquiries about Sophos products and services to Sophos customers, partners and other engineers.

Job Description

  • Job Type: Work From Home
  • Job Role: Customer Care Support
  • Qualification: Any Graduate/12th Pass
  • Experience: Freshers Can Apply
  • Salary: Rs.26000 Per Month
  • Location: Bangalore, India

Roles And Responsibilities

  • Document and record all activity and communication with customers over telephone and email according to departmental standards of quality
  • Handling customer complaints and escalations in a professional and helpful manner
  • Answer questions as well as ask questions to obtain full understanding of what information is being requested
  • Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement
  • Accepting assignments with open, cooperative, positive and team-oriented attitudes

Job Requirements

  • Handle escalated calls while using good judgment to make sound recommendation
  • Collaborative team player who helps builds team morale
  • Ability to look for new/better ways to improve customer interactions and experiences
  • Working within a matrix structure, working with peers and senior members of the Technical Support Team alongside other departments within Sophos

Apply Link: Click Here

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