Splunk Is Hiring | Job For Graduates | Technical Support Engineer Job | Work From Office
Job Summary
This is a very dynamic role where you will provide technical product expertise and excellent customer experience around Splunk’s core platform, and participate in ongoing projects around tools, knowledge management, it’s growing marketplace of solutions, and more.
Job Description
- Job Type: Full Time
- Job Role: Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: Freshers Are Eligible
- Salary: UpTo 16 LPA
- Location: Hyderabad, India
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Roles And Responsibilities
- Take ownership of resolving customer problems while ensuring an outstanding customer experience
- Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platform
- Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
- Drive continuous improvement of tools, processes, and product supportability
Job Requirements
- Logical approach to problem solving and strong troubleshooting skills
- Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge
- Basic understanding of networking concepts (TCP/IP, UDP, DNS, NAT, gateways, etc.)
- Excellent time management skills with the ability to adapt to changing priorities of customer issues
- Outstanding interpersonal skills and excellent communication
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