SupportFinity | Customer Success Manager | Work From Home | Job Updates
Job Summary
You will be responsible for building strong relationships with it valued customers, ensuring their satisfaction and success with it’s products and services. You will serve as a trusted advisor, providing guidance and support to help it customers achieve their goals.
Job Description
- Job Type: Work From Home
- Job Role: Customer Success Manager
- Qualification: Any Graduate
- Experience: 2-5 Years
- Salary: UpTo 10 LPA
Roles And Responsibilities
- Proactively identify opportunities to upsell or cross-sell additional products or services that will benefit the customer
- Build and maintain strong relationships with customers, acting as their main point of contact for any inquiries or issues
- Regularly check in with customers to gather feedback and measure satisfaction, making any necessary adjustments to improve their experience
- Understand customer needs and goals, and provide strategic guidance and support to help them achieve success
Job Requirements
- Strong problem-solving and critical thinking abilities to identify and address customer needs and concerns
- Ability to collaborate and work cross-functionally with internal teams to ensure seamless customer experiences
- Excellent communication skills, both verbal and written, to effectively engage and build relationships with customers
- Deep understanding of the product or service being offered, enabling the ability to provide valuable insights and guidance to customers
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