Sutherland Recruitment 2025 | Customer Service Associate | Job Updates | Work From Home
Job Summary
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Understanding of Accounts Receivables process.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Associate
- Qualification: Any Graduate
- Experience: 0-7 Years
- Salary: Rs.30000 Per Month
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Job Responsibilities
- Continually look at ways to improve the customer experience
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Work with internal and external stakeholders for better resolution
Job Requirements
- Reconcile complex accounts and have excellent attention to detail
- Bachelor’s degree with 0-7 years of experience in AR Collections
- Freshers with very good communication skills or candidates with International Voice experience or International Collections experience
- Ability to work independently and Collaboratively
- Ability to handle a variety of customer needs and provide solutions accordingly
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