Syniverse Job | Customer Service Specialist Job | Work From Home/Office
Job Summary
This position will work with customers and internal support teams to assist with trouble shooting and problem resolution. You are responsible for providing the first level of technical support for products and services.
Job Description
- Job Type: Work From Home/Office
- Job Role: Customer Service Specialist Job
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.56000 Per Month
- Location: Hyderabad, India
Also Read: Meesho Recruitment 2025 | Senior Business Analyst Job | Work From Home Job | Apply Now!
Roles And Responsibilities
- Track customer reported problems following ticketing procedures
- Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction
- Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function
- Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates
- Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrade
Job Requirements
- Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays
- PC experience in a Windows operating environment with strong typing ability preferred
- Ability to proactively anticipate customer needs and make recommendations to meet those need
- Excellent interpersonal, verbal, and written communication
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred
Apply Link: Click Here