Teleperformance Job | Quality Analyst Job | Work From Home | Freshers Are Eligible

Teleperformance Job | Quality Analyst Job | Work From Home | Freshers Are Eligible | Apply Now
About Company

Teleperformance provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation.

It is a global digital business services company. It have more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. 

Job Description

  • Job Type: Work From Home
  • Job Role: ​Quality Analyst
  • Qualification: Any Graduate
  • Experience: 0-3 Years
  • Salary: Rs.40000 Per Month

Roles And Responsibilities

  • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation
  • Randomly monitor calls to ensure Client/TP standards are maintained
  • Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation
  • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
  • To work together as a team and achieve the targets set by clients
  • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor


  • Ability to work well in and promote a team environment
  • Must be very good with data representation
  • Good analytical skills
  • Must be very good with MS Excel
  • Ability to multi-task
  • Good communication skills are required
  • Time Management

Apply Link: Click Here

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