Tide Is Hiring | Work From Home Job | Customer Support Associate | Apply Now
About Tide
Tide is the leading digital business financial platform in the UK and one of the UK’s fastest growing fintechs. Using the latest tech, this company design solutions with SMEs in mind and it’s member-driven financial platform is transforming the business banking market.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support Associate
- Qualification: Bachelor’s Degree
- Experience: 1 Year
- Salary: Rs.30000 Per Month
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Roles And Responsibilities
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance)
- Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones
- Working late and night shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business
- Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them)
Requirements
- You are willing to handle customer requests via chat, phone, or email
- You are comfortable using industry tools like Kustomer, GSuite, and Jira
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You have relevant experience working in customer service
- You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries
- You have excellent spoken and written English skills
- You are proactive, ready to take decisions and have strong organisational skills and morale
Apply Link: Click Here