Tide Is Hiring | Work From Home Job | Social Media Support Specialist | Apply Now

Tide Is Hiring | Work From Home Job | Social Media Support Specialist

Job Summary

As a Social Media Support Specialist, you’ll love talking to people, and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. And you would be helping businesses across the UK to become success stories every day.

Job Description

  • Job Type: Work From Home
  • Job Role: Social Media Support Specialist
  • Qualification: Bachelor’s Degree
  • Experience: Freshers Are Eligible
  • Salary: Rs.32000 Per Month

Roles And Responsibilities

  • Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints
  • Having the opportunity to support other members of the wider Tide team
  • Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members
  • Providing the best customer experience when handling member queries and feedback on social media and review channels
  • Investigating complex issues and engaging with the PR, marketing and content teams

Job Requirements

  • You have really strong organisational skills and you are able to juggle priorities to ensure that members get the best support experience
  • You have a good understanding of content creation and community management principles
  • You have good understanding of financial services terminology
  • You have excellent spoken and written English skills
  • You are able to explain complex information in a simple and easy to understand way and be confident talking with our customers

Apply Link: Click Here

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