TTEC Is Hiring | Work From Home | Customer Support Executive Job | Urgent Hiring
Job Summary
Experience in PC hardware and software installation, configuration, and troubleshooting. Technical degree or technical certification preferred but not required.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support Executive
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.27000 Per Month
Roles And Responsibilities
- Monitor and resolve all Service Now tickets within established service level agreements
- Understand and enforce TTEC GISR security policies and procedures
- Monitor email box for ticket and end-user status requests, updates, and escalations
- End-to-end resolution during the ticket life cycle
- Provide technical support by trouble shooting PC hardware and software
- Complete assigned tickets within established service level agreements
Job Requirements
- Strong customer focus, professionalism and a positive attitude
- Ability to adapt to an ever-changing and fast-paced environment
- Able to bring alternative solutions to common technical problems
- Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required
- Has the desire to gain knowledge and experience in various technologies currently used throughout TTEC
- The ability to learn and utilize established tools and resources used in troubleshooting
- Excellent communication and problem-solving skills within a team environment
- Must be able to work as part of a cohesive team and self-driven to accomplish goals
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