Unisys Is Hiring For Service Desk Associate | Work From Office Job | Freshers Are Eligible
Job Summary
This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
Job Description
- Job Type: Full Time
- Job Role: Service Desk Associate
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.35000 Per Month
- Location: Hyderabad, India
Roles And Responsibilities
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Maintains call quality and response times as per the agreed SLA’s
- Maintains records of calls and ensure all cases are updated in the system
- Typically provides technical support for Internal and External customers
Job Requirements
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Multitasking and coordination skills
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
- Willingness and ability to work in shifts (24 x 7)
- Excellent verbal and written communication
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
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