Uplers Is Hiring For Technical Support Executive | Work From Home | Graduate Job
Job Summary
As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with it’s Miko robots. Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support.
Job Description
- Job Type: Work From Home Job
- Job Role: Technical Support Executive
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: Rs.30000 Per Month
Also Read: Canonical Recruitment | Work From Home | Graduate Customer Success Manager Job | Hiring Now!
Roles And Responsibilities
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Stay up-to-date with product knowledge and updates to provide accurate and effective support
- Provide top-notch technical support to customers through various channels, including email, chat, and phone
- Document customer interactions and resolutions in our support system
- Assist in creating and updating support documentation and resources for customers
- Proactively identify and communicate recurring issues to the product and engineering teams for resolution
Job Requirements
- Strong technical background with the ability to quickly grasp complex technical concept
- Ability to work effectively in a fast-paced startup environment
- Exceptional attention to detail and organizational skills
- Excellent communication skills, both written and verbal
- A proactive and problem-solving mindset with a dedication to customer satisfaction
- Ability to work remotely with limited supervision
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