Velsera Is Hiring For Customer Support Engineer | Work From Home | Job Updates
Job Summary
You will report to the Customer Support Manager/Director of Customer Support and your tasks will consist of providing exceptional service and support to customers using the Velsera products and services. Participate in continuous learning and development activities to enhance technical skills and knowledge.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support Engineer
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: Rs.32000 Per Month
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Roles And Responsibilities
- Collaborate with cross-functional teams to diagnose and resolve technical and functional problems, escalating promptly to the appropriate team where needed
- Educate customers on the use of products and services, adding value to their interactions with Velsera
- Contribute to the creation and maintenance of support documentation and knowledge base articles
- Collaborate with senior customer support engineers and customer support specialists to handle complex cases and improve support processes
- Document customer interactions, issues, and resolutions in the support ticketing system
Job Requirements
- Strong knowledge of software applications, operating systems, and concepts
- Ability to work independently and collaboratively within a team environment
- Willingness to learn and develop expertise in different areas of the business
- Excellent problem-solving and troubleshooting skills
- Proficiency in using help desk software, CRM systems, and other technical support tools
- Demonstrated ability to work on cross-functional projects and contribute to business-wide initiatives
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