Velsera Job | Work From Home | Customer Success Operations Analyst | Hiring Now
About Company
It connects healthcare and life sciences to reveal the true promise of precision medicine. It unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem.
Job Summary
- Job Type: Work From Home
- Job Role: Customer Success Operations Analyst
- Qualification: Any Graduate
- Experience: 2-3 Years
- Salary: Rs.56000 Per Month
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Roles And Responsibilities
- Monitor timesheet compliance by sending reminders to the services team
- Maintain the accuracy of schedules, assignments, and other critical information to ensure proper resource allocation and timely delivery of services
- Provide regular reports and updates to management on the performance of customer success activities and professional services projects
- Assist in the day-to-day operations of the Customer Success Organization
- Assist in the onboarding and training of new team members on tools, processes, and best practices for data management and operational workflows
Job Requirements
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously
- Proficient in MS Office tools, with intermediate to advanced expertise in MS Excel
- Solid understanding of key operational metrics and KPIs for professional services
- Excellent communication skills with the ability to work cross-functionally
- Problem-solving mindset and ability to navigate complex operational challenges
- Experience with data visualization and reporting tools
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