Vodafone Job | Work From Home Job | International Voice Process Executive | Freshers Are Eligible | Apply Now
About Company
This Company was Established in 2006, has grown from a single entity service provider to a global, purpose driven TechCo, dedicated to driving scale speed and delivering value to Vodafone. It is a global team of over 24,000 highly skilled people, servicing 28 countries across 4 locations in Egypt, India, Hungary and Romania.
Job Description
- Job Type: Work From Home
- Job Role: International Voice Process Executive
- Qualification: 12th Pass
- Experience: 0-2 Years
- Salary: Rs.25000 Per Month
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Roles And Responsibilities
- They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation
- Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets
- Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people
- Identify and communicate areas for improved efficiencies for customer service
- The candidate would be responsible for handling Voice queries for Newzeland consumer & Enterprise
- Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals
Job Requirements
- International BPO experienced candidates required
- 0 – 2 years experience in International Voice Process
- Ability to multitask with problem-solving skills
- Excellent communication skills
- Good organization, planning and teamwork skills
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