Wipro Is Hiring For Production Agent | Freshers Are Eligible | Work From Office Job | Urgent Hiring
Job Summary
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Job Description
- Job Type: Full Time
- Job Role: Production Agent
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.31000 Per Month
- Location: Hyderabad, India
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Job Responsibilities
- Record, track, and document all queries received, problem solving steps taken and total successful and unsuccessful resolutions
- Resolve client queries as per the SLA’s defined in the contract
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Maintain and update self-help documents for customers to speed up resolution time
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Job Requirements
- Knowledge of assigned process, tools and systems
- Consistently demonstrates the full range of the competency without guidance
- Demonstrates (in parts) frequently with minimal support and guidance
- Problem solving and decision making
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