Wipro Recruitment | Associate Analyst | Job Updates | Work From Office
Job Summary
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.
Job Description
- Job Type: Work From Office
- Job Role: Associate Analyst
- Qualification: Bachelor’s/Master’s Degree
- Experience: Freshers/Experienced
- Salary: UpTo 4 Lakh Per Annum
Roles And Responsibilities
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Update own availability in the RAVE system to ensure productivity of the process
- Follow standard processes and procedures to resolve all client queries
Job Requirements
- Basic understanding of financial services and its various underlying products desirable
- Knowledge of the CDD systems and processes and of the different requirements of certain countries will be an added advantage
- Should be knowledgeable on Client Constitution and other documents based on client types
- Good communication experience with Client/Client Manager/Relationship Manager
- Should have a keen eye for detail and needs to present his/her case accurately
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