Zingbus Is Hiring | Crew Experience Executive | Job Updates | Work From Home
Job Summary
This role focuses on managing buses and crews, minimizing delays, and enhancing the overall customer journey to maintain high Net Promoter Scores (NPS). The Operations Executive is responsible for overseeing the daily operations of assigned bus routes, ensuring a smooth and efficient service that meets customer expectations.
Job Description
- Job Type: Work From Home
- Job Role: Crew Experience Executive
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: UpTo 4 LPA
Roles And Responsibilities
- Ensure a seamless and enjoyable journey for all passengers
- Monitor bus routes and schedules to identify and mitigate delays, including first point, midway delays and end trip delays
- Manage and supervise the crew, including drivers and support staff
- Address and resolve crew complaints and issues shared by the customer experience team promptly
- Optimize route planning and resource allocation to enhance operational efficiency
- Prepare and present regular reports on route performance, accidents, breakdowns, customer feedback, and operational metrics
Job Requirements
- Ability to work in a fast-paced, dynamic environment
- Proven experience in transportation management or a similar role
- Excellent problem-solving and decision-making abilities
- Bachelor’s degree in Business Administration, Engineering, Logistics, Transportation, or a related field
- Outstanding communication and interpersonal skills
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