Zoho Is Hiring For Technical Support Engineer | Job For Graduates | Work From Office Job | Urgent Hiring
Job Summary
You will troubleshoot issues, provide timely resolutions, and ensure a seamless experience for our customers. This company is seeking a dedicated Technical Support Engineer who will be responsible for providing exceptional support to our clients.
Job Description
- Job Type: Work From Office
- Job Role: Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: 0-3 Years
- Salary: Rs.56000 Per Month
- Location: Across India
Roles And Responsibilities
- Gather customer feedback and provide insights to the product management and development teams
- Collaborate with the development team to understand product features and functionalities
- Respond to customer inquiries via phone/email/chat in a timely and professional manner
- Conduct system testing to replicate customer issues and identify solutions
- Develop internal training materials to keep the support team updated on new features and changes
- Provide step-by-step guidance to customers to resolve issues
- Conduct training sessions/product demonstration for customers on using the payment gateway effectively
Job Requirements
- Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies
- Being self-motivated, driven by results, and capable of working independently with minimal supervision
- Work experience in the Fin-tech industry would be an added benefit
- Strong communication and interpersonal skills
- Displaying excellent analytical and problem-solving abilities
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