Zoho Recruitment | Latest Job Updates | Technical Support Engineers | Work From Office
About Company
It is a privately-held and profitable company headquartered in Austin, Texas with international headquarters in Chennai, India, with offices across the globe. With over 100 million users worldwide, Zoho’s 55+ products aid your sales and marketing, support and collaboration, finance, and recruitment need letting you focus only on your business.
Job Description
- Job Type: Work From Office
- Job Role: Technical Support Engineers
- Qualification: BE/B.Tech/ME/M.Tech/BA/BBA/B.Sc/MBA/B.com/M.com
- Experience: Freshers Are Eligible
- Salary: UpTo 8 LPA (Expected)
- Location: Chennai, India
Roles And Responsibilities
- Helping customers with basic troubleshooting, configuration difficulties and advanced technical issues in the product by working closely with the development team
- Answering customer queries through phone, e-mail & chat about product features and capabilities.
- Prepare accurate and timely reports
- Prompt communication of customer requirements to the development team
- Prioritize and manage several open issue at a time
Job Requirements
- Excellent customer service skills and great enthusiasm for helping customers
- Effective English oral communication skills
- Excellent time management skills, attention to detail and the ability to multi task
- Must be an energetic self-starter with the ability to work both independently and within a team
- Ability to display positive attitude continually
- Excellent, analytical, listening and organizational skills
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