Teleperformance Job | Quality Analyst Job | Work From Home | Freshers Are Eligible | Apply Now
About Company
Teleperformance provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation.
It is a global digital business services company. It have more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Job Description
- Job Type: Work From Home
- Job Role: Quality Analyst
- Qualification: Any Graduate
- Experience: 0-3 Years
- Salary: Rs.40000 Per Month
Roles And Responsibilities
- Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation
- Randomly monitor calls to ensure Client/TP standards are maintained
- Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation
- Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
- To work together as a team and achieve the targets set by clients
- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor
Requirements
- Ability to work well in and promote a team environment
- Must be very good with data representation
- Good analytical skills
- Must be very good with MS Excel
- Ability to multi-task
- Good communication skills are required
- Time Management
Apply Link: Click Here