Salesforce Is Hiring | Network Operations Associate Job | Freshers Are Eligible
About Company
Salesforce is the global leader in Customer Relationship Management. It make cloud-based software designed to help businesses connect to their customers in a whole new way, so they can find more prospects, close more deals, and wow customers with amazing service.
Job Description
- Job Type: Full Time
- Job Role: Network Operations Associate
- Qualification: BCA/BSc
- Experience: 0-2 Years
- Salary: Rs.32000 Per Month
- Location: Hyderabad/Bangalore
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Roles And Responsibilities
- Provide technical support through Phone, chat and other available channels
- Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
- Document case status and provides updates to management and end-users
- Participate in interviewing, training and mentoring junior team members
- Installs, configures and troubleshoots hardware including: laptops, workstations, printers, phones, video conference units and mobile devices
- Drive quality and adherence to best practices within the team, including delegating low complexity work to the Helpdesk
- Handling of Assets including desktop movements/deployments
- Respond promptly to escalations for technical support
Job Requirements
- Strong team player with service-oriented attitude and customer focus
- Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
- Excellent verbal and written technical documentation skills
- Must be a go-getter and Salesforce .com enthusiast who thrives on working in fast-paced environment
- Strong research and problem solving abilities are required
- Knowledge of User Management in Active Directory
Apply Link: Click Here