Salesforce Is Hiring | Network Operations Associate Job | Freshers Are Eligible | Apply Now

Salesforce Is Hiring | Network Operations Associate Job | Freshers Are Eligible
About Company

Salesforce is the global leader in Customer Relationship Management. It make cloud-based software designed to help businesses connect to their customers in a whole new way, so they can find more prospects, close more deals, and wow customers with amazing service.

Job Description

  • Job Type: Full Time
  • Job Role: Network Operations Associate
  • Qualification: BCA/BSc
  • Experience: 0-2 Years
  • Salary: Rs.32000 Per Month
  • Location: Hyderabad/Bangalore

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Roles And Responsibilities

  • Provide technical support through Phone, chat and other available channels
  • Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
  • Document case status and provides updates to management and end-users
  • Participate in interviewing, training and mentoring junior team members
  • Installs, configures and troubleshoots hardware including: laptops, workstations, printers, phones, video conference units and mobile devices
  • Drive quality and adherence to best practices within the team, including delegating low complexity work to the Helpdesk
  • Handling of Assets including desktop movements/deployments
  • Respond promptly to escalations for technical support

Job Requirements

  • Strong team player with service-oriented attitude and customer focus
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
  • Excellent verbal and written technical documentation skills
  • Must be a go-getter and Salesforce .com enthusiast who thrives on working in fast-paced environment
  • Strong research and problem solving abilities are required
  • Knowledge of User Management in Active Directory

Apply Link: Click Here

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