Cactus Job | Work From Home Job | Customer Service Manager | Urgent Hiring
Job Summary
Many customers do not want the hassle to dial a number to talk to customer support, they’d rather chat with the representative as it allows them to instantly connect with the company reducing wait time thereby allowing them to multi-task. As a Customer Service Manager (Chat & Calls), here’s your opportunity to be a part of a new and exciting Chat & Calling function within the CS Team.
Job Description
- Job Type: Work From Home
- Job Role: Associate Customer Service Manager
- Qualification: 12th Pass
- Experience: Freshers Can Apply
- Salary: Rs.40000 Per Month
Also Read: Eagleview Is Hiring | Financial Analyst Job | Work From Office | Apply Now
Job Responsibilities
- Help build customers confidence in Editage brand over competitors and improve conversion rates
- Influence the revenue of the organization by pitching our services to clients over chat and calls
- Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders
- Provide real time support to customers via our new age chat/calling platform (Genesys) with the goal of converting enquiries
- Add a human factor in customer shopping experience thereby influence repeat rate
- Identify website errors and provide solutions for the same
Job Requirements
- Have excellent written communication skills and ability to deliver message in a concise manner
- Can work under pressure and meet deadlines, while maintaining a positive attitude
- Are tech savvy, comfortable with using various live chat software’s and ability to multitask
- Can think on your feet, meet customers at their level, and improvise during a conversation
- Have good sales skills
Apply Link: Click Here