Cactus Job | Work From Home Job | Customer Service Manager | Urgent Hiring | Apply Now

Cactus Job | Work From Home Job | Customer Service Manager | Urgent Hiring

Job Summary

Many customers do not want the hassle to dial a number to talk to customer support, they’d rather chat with the representative as it allows them to instantly connect with the company reducing wait time thereby allowing them to multi-task. As a Customer Service Manager (Chat & Calls), here’s your opportunity to be a part of a new and exciting Chat & Calling function within the CS Team.

Job Description

  • Job Type: Work From Home
  • Job Role: Associate Customer Service Manager
  • Qualification: 12th Pass
  • Experience: Freshers Can Apply
  • Salary: Rs.40000 Per Month

Also Read: Eagleview Is Hiring | Financial Analyst Job | Work From Office | Apply Now

Job Responsibilities

  • Help build customers confidence in Editage brand over competitors and improve conversion rates
  • Influence the revenue of the organization by pitching our services to clients over chat and calls
  • Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders
  • Provide real time support to customers via our new age chat/calling platform (Genesys) with the goal of converting enquiries
  • Add a human factor in customer shopping experience thereby influence repeat rate
  • Identify website errors and provide solutions for the same

Job Requirements

  • Have excellent written communication skills and ability to deliver message in a concise manner
  • Can work under pressure and meet deadlines, while maintaining a positive attitude
  • Are tech savvy, comfortable with using various live chat software’s and ability to multitask
  • Can think on your feet, meet customers at their level, and improvise during a conversation
  • Have good sales skills

Apply Link: Click Here

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