Webhelp Is hiring | Work From Home | Forecasting Specialist Job
Job Summary
In this role, you’ll play a pivotal part in deploying the right people at the right time, ensuring seamless operations and delivering stellar customer experiences. Work in a collaborative environment by closely collaborating with Operations, Recruitment, and Finance teams to align workforce strategies with business objectives, fostering inclusivity and teamwork.
Job Description
- Job Type: Work From Home
- Job Role: Forecasting Specialist
- Qualification: Bachelor’s Degree
- Experience: 1 Year
- Salary: Rs.28000 Per Month
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Roles And Responsibilities
- Develop and maintain workforce forecasts using historical data, trend analysis and predictive modelling
- Identify trends, challenges, and opportunities to optimize staffing levels and minimise labour costs
- Work closely with the scheduling team to translate forecasts into effective schedules that meet service level requirements
- Lead initiatives to enhance forecast accuracy and overall workforce planning processes, ensuring we stay ahead of emerging trends, challenges and opportunities
- Collaborate with various teams to align workforce strategies with business objectives
- Create and communicate timely reports on forecast accuracy, performance metrics, and key trends
Job Requirements
- Strong understanding of WFM Planning & Delivery principles, proficiency in WFM tools (Teleopti, IEX, Aspect, Blue Pumpkin), scheduling software, advanced Excel skills, familiarity with SQL and Power BI
- Proficiency in data analysis, interpretation, and making data-driven scheduling decisions
- Excellent communication and presentation skills, with a passion for staying up-to-date with industry trends and best practices in WFM
- Experience as a Tenured Team Lead or currently working as Assistant Manager/Deputy Manager
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