Webhelp Is hiring | Work From Home | Forecasting Specialist Job | Apply Now

Webhelp Is hiring | Work From Home | Forecasting Specialist Job

Job Summary

In this role, you’ll play a pivotal part in deploying the right people at the right time, ensuring seamless operations and delivering stellar customer experiences. Work in a collaborative environment by closely collaborating with Operations, Recruitment, and Finance teams to align workforce strategies with business objectives, fostering inclusivity and teamwork.

Job Description

  • Job Type: Work From Home
  • Job Role: Forecasting Specialist
  • Qualification: Bachelor’s Degree
  • Experience: 1 Year
  • Salary: Rs.28000 Per Month

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Roles And Responsibilities

  • Develop and maintain workforce forecasts using historical data, trend analysis and predictive modelling
  • Identify trends, challenges, and opportunities to optimize staffing levels and minimise labour costs
  • Work closely with the scheduling team to translate forecasts into effective schedules that meet service level requirements
  • Lead initiatives to enhance forecast accuracy and overall workforce planning processes, ensuring we stay ahead of emerging trends, challenges and opportunities
  • Collaborate with various teams to align workforce strategies with business objectives
  • Create and communicate timely reports on forecast accuracy, performance metrics, and key trends

Job Requirements

  • Strong understanding of WFM Planning & Delivery principles, proficiency in WFM tools (Teleopti, IEX, Aspect, Blue Pumpkin), scheduling software, advanced Excel skills, familiarity with SQL and Power BI
  • Proficiency in data analysis, interpretation, and making data-driven scheduling decisions
  • Excellent communication and presentation skills, with a passion for staying up-to-date with industry trends and best practices in WFM
  • Experience as a Tenured Team Lead or currently working as Assistant Manager/Deputy Manager

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