IntouchCX Is Hiring | Work From Home Job | Customer Service Representative | Urgent Hiring

IntouchCX Is Hiring | Work From Home Job | Customer Service Representative | Urgent Hiring

Job Summary

Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly.

Job Description

  • Job Type: Work From Home
  • Job Role: Customer Service Representative
  • Qualification: Any Graduate
  • Experience: Freshers Are Eligible
  • Salary: Rs.35000 Per Month

Job Responsibilities

  • Responsible to handle inquiries in a manner which meets quality and performance standards
  • Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
  • Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
  • Identify and escalate priority emails to appropriate channels

Job Requirements

  • Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
  • Fundamental understanding of eCommerce websites
  • Ability to organize and follow up multiple tasks/details with accuracy and timeliness
  • Ability to adhere to all organizational policies and procedures

Apply Link: Click Here

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