Phonepe Job | Work From Office Job | Social Media Advisor | Freshers Can Apply
Job Summary
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
Job Description
- Job Type: Full Time
- Job Role: Social Media Advisor
- Qualification: Bachelor’s Degree
- Experience: 0-2 Years
- Salary: Rs.41000 Per Month
- Location: Bengaluru, India
Roles And Responsibilities
- Handle basic PhonePe account and transaction related queries
- Build customer trust through their interaction
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Ability to flex between phone & data channels
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
- Act with integrity & think customer-first in every interaction
- Leverage internal processes and resources to drive resolution
Job Requirements
- Be an active listener and deal well with objection
- Ability to multitask, prioritise, and manage time effectively
- Have excellent written and verbal communications
- Should be able to speak in English and Hindi
- Be a team player, flexible and open to feedback
- Multilingual skills (spoken + written) in South Indian languages are preferred
- Have good learnability
Benefits
- Medical Insurance, Critical Illness Insurance, Life Insurance
- Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Apply Link: Click Here