American Express Is Hiring For Customer Service Analyst | Work From Home Job
Job Summary
Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction. Understand, determine and anticipate customer needs and present solutions as appropriate.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Analyst
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.40000 Per Month
- Location: Gurgaon, India
Roles And Responsibilities
- Maintain a positive and effective work environment
- Ensuring that metrics such as Quality, Compliance & Productivity are met
- Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain
- Ensure all actions and requests are attended to within the service level agreements
- Observe privacy act at all times when dealing with customers
- Support changes that will be implemented out of business needs, adjustments to company policies, process
Job Requirements
- Ability to work within a busy and demanding team environment
- Analytical and problem-solving skills
- Strong knowledge of PC based software including MSOffice and Outlook
- Strong organizational skills and ability to work as part of a team to achieve goals
- Ability to identify and act on issues which may impact this corporate client
- Proven experience with negotiating/problem solving
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