American Express Is Hiring For Customer Service Analyst | Work From Home Job | Apply Online

American Express Is Hiring For Customer Service Analyst | Work From Home Job

Job Summary

Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction. Understand, determine and anticipate customer needs and present solutions as appropriate.

Job Description

  • Job Type: Work From Home
  • Job Role: Customer Service Analyst
  • Qualification: Bachelor’s Degree
  • Experience: Freshers Are Eligible
  • Salary: Rs.40000 Per Month
  • Location: Gurgaon, India

Roles And Responsibilities

  • Maintain a positive and effective work environment
  • Ensuring that metrics such as Quality, Compliance & Productivity are met
  • Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain
  • Ensure all actions and requests are attended to within the service level agreements
  • Observe privacy act at all times when dealing with customers
  • Support changes that will be implemented out of business needs, adjustments to company policies, process

Job Requirements

  • Ability to work within a busy and demanding team environment
  • Analytical and problem-solving skills
  • Strong knowledge of PC based software including MSOffice and Outlook
  • Strong organizational skills and ability to work as part of a team to achieve goals
  • Ability to identify and act on issues which may impact this corporate client
  • Proven experience with negotiating/problem solving

Apply Link: Click Here

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