Cognizant Is Hiring For Senior Process Executive | Work From Home Job
Job Summary
They serve all client business divisions with the client side interactive components using JavaScript/JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc.
Job Description
- Job Type: Full Time
- Job Role: Senior Process Executive
- Qualification: BE/BTech/MCA) or High School Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.36000 Per Month
Roles And Responsibilities
- Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues
- Process Executives are expected to call back on time
- Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer
- Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone
- Receive Inbound calls/make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc
Job Requirements
- Speaking English
- Excellent interpersonal and problem solving skills
- Ability to remain focused in fast paced environment
- Well organized and detail oriented
- Knowledge of Microsoft Excel
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