Razorpay Recruitment | Junior Analyst Job | Work From Office Job | Any Graduate Job
About Razorpay Company
Razorpay is building a new-age digital banking hub for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes.
It is a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business.
Job Description
- Job Type: Work From Office
- Job Role: Junior Analyst
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: UpTo 4.5 LPA
- Location: Bangalore, India
Job Responsibilities
- Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses
- Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses
- Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately
- Speak to merchants or customers to understand and address queries/concerns
- Handle transaction queries in case of discrepancies where disputes arise from the customer
Job Requirements
- Friendly and pleasant demeanor over phone and email
- Excellent orgaizational skills and multitasking skills
- Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief
- Understand, anticipate and resolve queries arising from various stakeholders
- Exceptional verbal and written communication
- Attention to detail and accuracy
Apply Link: Click Here