Allstate Is Hiring | Associate Operations Job | Work From Office | New Job Updates
Job Summary
Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies.
Job Description
- Job Type: Work From Office
- Job Role: Associate Operations
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: UpTo 3.6 LPA
- Location: Bangalore, India
Roles And Responsibilities
- Documents a claim file with notes, evaluations, and decision-making process
- Monitors collection of subrogation recoveries and follows-up with third-party carrier as needed for subrogation payment
- Working knowledge of insurance policies and related processes and procedures
- Monitors collection of subrogation recoveries and follows-up with third-party carrier as needed for subrogation payment
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
Job Requirements
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
- 0-2 years experience (Preferred)
- Prior experience in an international voice process is an advantage
- Excellent communication skills
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