Base8 Is Hiring | Work From Home Job | Service Desk Support Job | Urgent Hiring | Apply Online

Base8 Is Hiring | Work From Home Job | Service Desk Support Job | Urgent Hiring

Job Summary

This entry-level position offers an excellent opportunity for recent graduates or individuals with limited experience to gain valuable skills and kick-start their career in IT support. This position will be Remote, but you will be working closely with the United States and Canada teams through video chat, instant messaging, e-mail, phone, and our software.

Job Description

  • Job Type: Work From Home
  • Job Role: Service Desk Support
  • Qualification: Any Graduate
  • Experience: 0-1 Years
  • Salary: Rs.44000 Per Month

Roles And Responsibilities

  • Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
  • Resolve/fulfill incoming Service Desk incidents and requests from internal staff
  • Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner
  • Understanding of contractual goals and Service Level Agreements
  • Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution
  • Learning more advanced troubleshooting skills and techniques

Job Requirements

  • Excellent communication skills
  • 0-1 yrs experience can work with our Service Desk Team
  • Flexible to work in night shifts
  • Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting Graduate or equivalent qualification ideally in an IT-related discipline
  • Bachelor’s degree in computer science, Information Technology, or related field

Apply Link: Click Here

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