Brandwatch Is Hiring For Customer Support Advisor | Work From Home Job | Freshers Are Eligible
Job Summary
Customer Support Advisor, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists. Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support Advisor
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.30000 Per Month
Roles And Responsibilities
- Follow-up on customer inquiries upon issue resolution/feedback from R&D
- Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached
- Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments
- Escalate support cases based on severity levels and associated business risk assessments
- Reply to customer inquiries via supported communication channels
- Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
Job Requirements
- Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence
- Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers
- You are a product expert, and always up to date with the newest release features and their use-case
- Report product issues & feature requests according to the defined processes. templates, and information requirements
Apply Link: Click Here