Brandwatch Job | Customer Support Advisor Job | Work From Home Job | Freshers Are Eligible
Job Summary
As a Customer Support Advisor, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialist and Customer Experience.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support Advisor
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.31000 Per Month
Job Responsibilities
- Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
- Reply to customer inquiries via supported communication channels
- Maintain an overview of submitted cases to R&D, and flag internal SLA breaches
- Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
- Identify, replicate, and report validated product issues to the R&D team
- Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments
Job Requirements
- You are excellent at communication and are able to “translate” technical terms/causes into a customer-friendly language
- Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence
- You are a product expert, and always up to date with the newest release features and their use-case
- Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers
- Report product issues & feature requests according to the defined processes
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