Brandwatch Job | Customer Support Advisor Job | Work From Home Job | Freshers Are Eligible | Apply Online

Brandwatch Job | Customer Support Advisor Job | Work From Home Job | Freshers Are Eligible

Job Summary

As a Customer Support Advisor, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialist and Customer Experience.

Job Description

  • Job Type: Work From Home
  • Job Role: Customer Support Advisor
  • Qualification: Bachelor’s Degree
  • Experience: Freshers Are Eligible
  • Salary: Rs.31000 Per Month

Job Responsibilities

  • Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
  • Reply to customer inquiries via supported communication channels
  • Maintain an overview of submitted cases to R&D, and flag internal SLA breaches
  • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
  • Identify, replicate, and report validated product issues to the R&D team
  • Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments

Job Requirements

  • You are excellent at communication and are able to “translate” technical terms/causes into a customer-friendly language
  • Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence
  • You are a product expert, and always up to date with the newest release features and their use-case
  • Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers
  • Report product issues & feature requests according to the defined processes

Apply Link: Click Here

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