ClinicMind Is Hiring | Work From Home | Client Support Specialist Job | Urgent Hiring
Job Summary
The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond.
Job Description
- Job Type: Work From Home
- Job Role: Client Support Specialist
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.37000 Per Month
Roles And Responsibilities
- Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale
- Understand the objectives behind users’ actions and identify any obstacles they may face
- Work closely with our software support and account management teams to resolve client issues effectively
- Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system
- Identify practices at risk of attrition and escalate to the appropriate resource
- Perform other duties as assigned by management, adhering to the dynamic needs of the department
Job Requirements
- Strong verbal and written communication abilities
- Familiarity with medical billing processes is a plus
- Commitment to providing high-quality support to enhance client satisfaction
- Excellent problem-solving and analytical skills
- Proficiency in using various communication platforms including live chat and social media
- Must be in a quiet environment
Apply Link: Click Here