Coursera Is Hiring | Work From Home Job | Operations Specialist Job | Urgent Hiring | Apply Now

Coursera Is Hiring | Work From Home Job | Operations Specialist Job | Urgent Hiring

Job Summary

You will be responsible for managing and scaling escalated ticket workflows, operational tasks, and data analysis requests. You will be a part of a scaled services team responsible for executing on key operational workflows for the company. This team is unique to Coursera as it will touch all of our end users and will require a strong customer-centric approach to work in addition to keen critical thinking skills and process orientation.

Job Description

  • Job Type: Work From Home
  • Job Role: Operations Specialist
  • Qualification: Any Graduate
  • Experience: Freshers Are Eligible
  • Salary: Rs.37000 Per Month

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Roles And Responsibilities

  • Proactively identify potential issues and opportunities, contributing to projects aimed at mitigating risks and optimizing operations
  • Maintain detailed, accurate documentation and resources for internal and external reference
  • Develop, execute, and scale technical workflows to ensure seamless services operations, utilizing internal tools, databases, and platform expertise, underscored by customer empathy
  • Work collaboratively with cross-functional teams to devise and implement creative technical solutions for partners, learners, and clients
  • Generate informed advice, strategies, and ideas, catering to the diverse requirements of various stakeholders and partners

Job Requirements

  • Effective communication skills, capable of engaging with internal stakeholders and team members across functions
  • Highly adaptable, able to manage multiple projects and respond to shifting priorities
  • Exceptional attention to detail and process orientation
  • Eagerness to learn, with a proven track record of handling computer-based tasks efficiently
  • Strong problem-solving, critical thinking, and strategic planning abilities

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