FiscalNote Job | Client Support Associate Job | Work From Home | Urgent Hiring
Job Summary
You can think on your feet, locate solutions for clients quickly, and articulate those solutions accurately. Like an old sage sitting on top of a mountain, your years of honing your empathy and your passion for learning new tricks have made you a constant resource for friends and family members throughout your life.
Job Description
- Job Type: Work From Home
- Job Role: Client Support Associate
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.32000 Per Month
Roles And Responsibilities
- Recommend software and process improvements to users
- Manage Support requests through email, phone, and chat channels
- Deliver white glove service to each client
- Conduct troubleshooting calls, chats, and emails
- Report on user interaction data from Support tools (Zendesk)
- Ensure high levels of Customer Satisfaction with every conversation
- Conduct troubleshooting calls, chats, and emails
- Track client issues and resolutions
Job Requirements
- Excellent clarity in communication and telephone/email etiquette
- Love of data and experience using it for informed process change
- Proficiency with Zendesk or related help desk software preferred
- Passion for government processes, civic engagement, and data
- Ability to manage and assign priority to urgent tasks
- Proactive at resolving issues and with high energy and technical acumen
Apply Link: Click Here