HCLTech Is Hiring | Work From Office | Customer Service Executive | Urgent Hiring
About Company
It Powered by a global team of 224,700+ diverse and passionate people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
It work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Job Description
- Job Type: Full Time
- Job Role: Customer Service Executive
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.26000 Per Month
- Location: Noida, Uttar Pradesh
Also Read: NetBrain Is Hiring | Work From Home | Business Development Representative Job
Roles And Responsibilities
- Follow escalation procedures for issues uncontrollable at agent level First call resolution
- Involvement in motivational activities, implementing feedback given during monitoring sessions
- Answer all inbound queries as per call flow procedure
- Ensuring data security – proprietary data of customer
- Adherence to process to ensure high quality and customer service
- Updating various logs like escalation log, complaint tracker etc
Job Requirements
- Individuals with experience in handling Inbound calls from UK customers
- Excellent communication skills (both verbal and written) with a professional telephone etiquette
- Individuals with experience in handling Inbound calls from UK customers
- Helpful, empathetic, and enthusiastic about customer service
Note: Shift timings: 12:30 to 9:30, 1:30 to 10:30 pm, 2:30 to 11:30 PM, Cabs Available 35 KM only
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