HP Is Hiring | Poly Technical Specialist Job | Freshers Are Eligible
About HP Company
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Job Description
- Job Type: Full Time
- Job Role: Poly Technical Specialist
- Qualification: Bachelor’s Degree
- Salary: UpTo 8 Lakhs Per Annum (approx)
- Location: Bangalore, Karnataka, India
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Roles And Responsibilities
- Provide training and training material internally to ensure a very high immediate resolution rate by the Technical Support Representatives
- Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
- Responsible and main point of contact for all technical escalation of the technical assistance center
- Providing excellent customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues with internal departments
- Obtain accurate customer details and amend contact-handling system when applicable
- Provide solutions to end-users and distribution partners as a 2nd tier technical product specialist for specific assigned products
- Gives interface matrix listed compatibility information to customers on company released products
Requirements
- Experience in troubleshooting in a technical environment
- Advanced proficiency with case management databases and tools
- Excellent analytical and problem solving skills
- Software and hardware knowledge of computing, storage and peripheral devices
- Superior customer service skills
- Problem solving and troubleshooting skilled
- Strong communication skills, ability to build and maintain relationships
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