HP Is Hiring | Poly Technical Specialist Job | Freshers Are Eligible | Apply Now

HP Is Hiring | Poly Technical Specialist Job | Freshers Are Eligible
About HP Company

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Job Description

  • Job Type: Full Time
  • Job Role: Poly Technical Specialist
  • Qualification: Bachelor’s Degree
  • Salary: UpTo 8 Lakhs Per Annum (approx)
  • Location: Bangalore, Karnataka, India

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Roles And Responsibilities

  • Provide training and training material internally to ensure a very high immediate resolution rate by the Technical Support Representatives
  • Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
  • Responsible and main point of contact for all technical escalation of the technical assistance center
  • Providing excellent customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues with internal departments
  • Obtain accurate customer details and amend contact-handling system when applicable
  • Provide solutions to end-users and distribution partners as a 2nd tier technical product specialist for specific assigned products
  • Gives interface matrix listed compatibility information to customers on company released products


  • Experience in troubleshooting in a technical environment
  • Advanced proficiency with case management databases and tools
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Superior customer service skills
  • Problem solving and troubleshooting skilled
  • Strong communication skills, ability to build and maintain relationships

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