IntouchCX Is Hiring | Work From Home Job | Customer Service Representative | Urgent Hiring
Job Summary
Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Representative
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.35000 Per Month
Job Responsibilities
- Responsible to handle inquiries in a manner which meets quality and performance standards
- Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
- Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
- Identify and escalate priority emails to appropriate channels
Job Requirements
- Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
- Fundamental understanding of eCommerce websites
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
- Ability to adhere to all organizational policies and procedures
Apply Link: Click Here