Kyndryl Job | Work From Home | Customer Service Representative Job
About Kyndryl
Kyndryl is the world’s largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries.
Kyndryl is a market leader that thinks and acts like a start-up. It design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Representative
- Qualification: Bachelor’s Degree In Any Stream
- Experience: Freshers Are Eligible
- Salary: Rs.46000 Per Month (approximately)
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Roles And Responsibilities
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Working in Night Shifts.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
Requirements
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Excellent Communications skills.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Apply Knowledge of Ticketing Tools.
- Perform Remote Takeover.
- Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
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