Oracle Is Hiring | Cloud Support Engineer Job | Work From Office Job
Job Summary
Your focus will be on delivering support and solutions to our customer base while championing their needs. You’ll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.
Job Description
- Job Type: Full Time
- Job Role: Cloud Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: 0-2 Years
- Salary: UpTo 10.5 LPA
- Location: Bangalore, Hyderabad, India
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Roles And Responsibilities
- Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality
- Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions
- Handle escalations, maintain accurate records, and provide insights for continuous improvement
- Provide timely and accurate technical assistance to customers using our cloud services
- Empower teams with best practices, training, and resources for effective customer assistance
- Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices
- Foster positive customer relationships by delivering exceptional support and understanding their needs
Requirements
- Exceptional written and verbal communication skills
- Cloud Associate/Professional Certification(s) from any cloud provider highly recommended
- Ability to convey technical information clearly and concisely to both technical and non-technical customers
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